APG: Setting the Standard for Technical Support

At Advanced Products Group (APG) we are dedicated to providing our customers the most intelligent, high performance and sustainable commercial building solutions. That said, we don’t just provide products, we deliver experience and ongoing support.

As the first distributor to carry Mitsubishi Electric CITY MULTI® VRF technology in Washington, D.C., Maryland and Virginia, APG is an industry leader that understands the importance of technical education and guidance. We want to be your partner in every project, from start up to commissioning to ongoing support. Review our technical support offerings below to see how we can best assist you.

Classes
For over five years, APG has offered year-round, comprehensive and hands-on training for Mitsubishi Electric equipment. In each course, instructors Tim Kemp and Mike Cash fully introduce concepts and theories along with in-depth functional studies of the technologies employed. Concepts are reinforced through practical troubleshooting exercises with the equipment.

Classes Available:

  • 3-Day CITY MULTI Service
  • 2-Day M- & P-Series Service
  • 4-Hour M- & P-Series Overview*

*(To note: Contractors can schedule Aireco to teach on-location for hourly classes.)

Training Facilities
APG has two training facilities located in Savage, Maryland and Newport News, Virginia. In addition to hosting classes, APG’s state-of-the-art facilities allow us to recreate and troubleshoot a customer’s issue in-house, providing you with timely and accurate guidance in the field.

Lunch and Learns
We want to provide you with viable solutions for the everyday issues you experience. Our Lunch and Learn program was designed for just that! Each informational session is 60 – 70 minutes and topics are decided upon between you and the instructor. CEUs are available and APG staff will travel to your location. For more information or to book a Lunch and Learn, email apg@aireco.com.

In the Field Support
Anytime you’re on a job site and in a difficult situation, APG is here to support you. Once you’ve completed one of our classes, our instructors hand over their direct contact info for use in the field. Unlike an automated system or online tech support, you’ll receive accurate guidance from an experienced technician.
For further information on the APG Difference, visit our website.